DELIVERY

Once you’ve placed your order, we will process it within 24 hours. You will receive an update once your order has been put through to our production departement. As we only keep minimum stock, most orders are produced on demand. Production takes ca. 10 working days. As soon as your order is produced and packed, DPD will pick up your parcel. You will receive an e-mail with the tracking info. The transport time is set on ca. 4 working days. If you are not home when DPD delivers your parcel, they will leave a note explaining where and how to collect your MAD ABOUT MATS order. Please note that we are unable to change a delivery address once the order has been processed. In case you did not collect your order and UPS sent it back to us, we are unable to re-send your order. 


 

RETURNS

MAD ABOUT MATS accepts all returns within 14 days, counting from the day you receive your order. Returned items must be in their original condition and must be unwashed and unused in any way. Please note that shipping costs or import duties for a return shipment are not covered or reimbursed by MAD ABOUT MATS.
 

To return items, please follow these steps:

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box
  2. Fill out the Return Form that you received per mail (order confirmation)
  3. Include the Return Form in your package and close the box securely, using sufficient tape.
  4. Take the box to your local post office and send it to:

MAD ABOUT MATS
Brugsestraat 140
8531 Hulste
Belgium