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Delivery

After you have placed your order, we will process it within 24 hours. You will receive an update per mail. Your order will be packed within 14 business days maximum. If there is an issue or there might be a delay, we will inform you in advance.

Packages are send with DPD. As soon as your package is ready for pick-up, you will receive an e-mail with the tracking link.

Please keep an eye on the tracking. If you’re not home, DPD delivers your order to the nearest parcel shop. You will find this info in the tracking link. In case you didn’t pick up your parcel on time, DPD sends is back to us. In this case we are unable to re-send your order.

Please note that we are unable to change the delivery address as soon as your order has been processed.

Import taxes
If you live in a non-EU country, please check your local import taxes and duties. MAD ABOUT MATS doesn’t cover import taxes and duties.

Shipping costs
ZONE 1; Belgium, Netherland, Germany, Luxemburg
Standard shipping = €7
Free shipping on all orders above €100


ZONE 2; France, United Kingdom
Standard shipping = €10
Free shipping on all orders above €100


ZONE 3; Austria, Denmark, Ireland, Italy
Standard shipping = €15
Free shipping on all orders above €150


ZONE 4; Czech Republic, Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland
Standard shipping = €18
Free shipping on all orders above €175


ZONE 5; Finland, Norway, Bulgaria, Bosnia and Herzegovina, Croatia, Romania, Serbia, Portugal, Greece
Standard shipping = €30
Free shipping on all orders above €200




Returns

We accept all returns within 14 days after receipt of your order.

Returned items must be in their original condition and must be unwashed and unused in any way, including the packaging (headercard + hanger).

Please note that shipping costs or import duties for a return shipment are not covered or reimbursed by MAD ABOUT MATS.

Make sure to keep your proof of transport with you until the return is handled. If parcels get lost during transport without a proof of transport, MAD ABOUT MATS is not responsible for a reimbursement.
To return items, please follow these steps:
  1. Place the item(s) in the box you received them in or any other solid carton box
  2. Fill out the ‘return form’ that you received per mail (order confirmation) or download the form here
  3. Include the ‘return form’ in your package and close the box securely, using sufficient tape
  4. Take the box to your local post office and send it to:
MAD ABOUT MATS
Brugsestraat 140
8531 Hulste
Belgium


 
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